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Unified Communications interoperability is getting a lot of attention, as more and more employees work from home. Yet while progress has been made, there is still a long way to go. Will flexibility at work be the new normal? The coronavirus crisis has triggered a rush to telecommute. Companies and their employees have been thrustRead more

Unified communications management encompasses the policies, procedures, and tools for both administration and operations management of calling, messaging, and meeting applications.  A successful UC management strategy must accomplish the following goals:  Provide IT operations staff with insight into real-time performance of voice and video, and enable both proactive identification of potential issues before they occur, as wellRead more

Unified Communications (UC) management requires obtaining both visibility into application performance, as well as the managing of day-to-day administrative tasks including provisioning, inventory management, and moves, adds, changes, and deletions.  Absent specialized tools to support these requirements, UC management is largely a manual process requiring extensive (and expensive) resources and time.  Unfortunately, many organizations still operate their UC platforms without adoptingRead more

IT Service Management (ITSM) defines the processes that organizations use to deliver information technology in a way that delivers measurable business value. For the last several years organizations have adopted structured ITSM approaches, often based on ITIL (IT Infrastructure Library), to ensure that IT services meet the needs of the business, both now and inRead more

Since launching Teams in 2017 as part of the Office 365 suite, Microsoft has added new features. Now it’s a collaborative work tool you can use to manage conversations, video meetings, file sharing, and Office applications. Plus, it gives you access to third-party applications. Just two years after its launch, Microsoft Teams has more thanRead more

Even before the Covid-19 pandemic went global in the first quarter of 2020, organizations were already rapidly moving their unified communications applications, including calling, messaging, and meetings, to the cloud.  Nemertes Research’s 2020 Cost Benefit Analysis: Workplace Collaboration and Contact Center global study of approximately 560 companies found that roughly 34% were now using Unified Communications-as-a-Service,Read more

In the past few years, the Unified Communications market has widened. New players have appeared. More and more companies are giving their employees UC tools to improve productivity and working comfort. With solutions flooding into the company’s ecosystem, things can get complicated for administrators, who have to keep all these new tools aligned. UC meansRead more

By Irwin Lazar / Nemertes Dramatic rise in working from home because of Covid-19 The global Covid-19 pandemic has led to an unprecedented shift to work-from-home.  Nemertes’ recent global study of more than 460 organizations found that: 91% of organizations now support work-from-home (up from 63% before the pandemic) 72% of employees now work atRead more

Choice of terminals, calling rights, special services: setting up Unified Communications & Collaboration solutions requires a structured and flexible deployment plan, an assessment of business needs, automated implementation, and successful adoption by employees. So here are four best practices we’ve come across with our customers. Unified Communications & Collaboration solutions (UC for Unified Communications, anRead more

In the face of expectations from customers and employees, as well as regulatory pressure, how can a Unified Communications provisioning solution give financial institutions the competitive edge while ensuring its processes are compliant? 1. What is at stake for the banks? When it comes to their money, customers expect the best from their local banks.Read more