Blog

Governments, public services and higher education institutions rely on intricate interconnections between internal departments, contractors, partners, vendors and constituents, such as citizens and students, to function. Unified Communications (UC), without doubt, facilitates workforce effectiveness and collaboration on a daily basis. Providing instant access to an integrated set of features, including calling, video-enabled meetings and teamRead more

How provisioning tools and automation can drastically reduce overhead We all know the unexpected blow dealt by the global pandemic to IT organizations around the world—we lived through it. Overnight, IT teams were forced to accommodate remote work environments, adjust access and security policies on the fly, and deploy new collaboration and meeting technologies. AsRead more

Self-service is shaking up digital experience and remote working with major impacts across the board from user satisfaction to operational costs and user support efficiency.   End users, that is to say employees, now want and expect “consumer grade” experience with their enterprise IT. They’ll no longer accept waiting multiple days for a service activation or password reset. TheRead more

Unified Communications interoperability is getting a lot of attention, as more and more employees work from home. Yet while progress has been made, there is still a long way to go. Will flexibility at work be the new normal? The coronavirus crisis has triggered a rush to telecommute. Companies and their employees have been thrustRead more

Unified communications management encompasses the policies, procedures, and tools for both administration and operations management of calling, messaging, and meeting applications.  A successful UC management strategy must accomplish the following goals:  Provide IT operations staff with insight into real-time performance of voice and video, and enable both proactive identification of potential issues before they occur, as wellRead more

Unified Communications (UC) management requires obtaining both visibility into application performance, as well as the managing of day-to-day administrative tasks including provisioning, inventory management, and moves, adds, changes, and deletions.  Absent specialized tools to support these requirements, UC management is largely a manual process requiring extensive (and expensive) resources and time.  Unfortunately, many organizations still operate their UC platforms without adoptingRead more

IT Service Management (ITSM) defines the processes that organizations use to deliver information technology in a way that delivers measurable business value. For the last several years organizations have adopted structured ITSM approaches, often based on ITIL (IT Infrastructure Library), to ensure that IT services meet the needs of the business, both now and inRead more

Since launching Teams in 2017 as part of the Office 365 suite, Microsoft has added new features. Now it’s a collaborative work tool you can use to manage conversations, video meetings, file sharing, and Office applications. Plus, it gives you access to third-party applications. Just two years after its launch, Microsoft Teams has more thanRead more

Even before the Covid-19 pandemic went global in the first quarter of 2020, organizations were already rapidly moving their unified communications applications, including calling, messaging, and meetings, to the cloud.  Nemertes Research’s 2020 Cost Benefit Analysis: Workplace Collaboration and Contact Center global study of approximately 560 companies found that roughly 34% were now using Unified Communications-as-a-Service,Read more

In the past few years, the Unified Communications market has widened. New players have appeared. More and more companies are giving their employees UC tools to improve productivity and working comfort. With solutions flooding into the company’s ecosystem, things can get complicated for administrators, who have to keep all these new tools aligned. UC meansRead more