Blog
6 March, 2020
In 2020, one in five companies plans to deploy a new set of communications and collaboration tools to help them with the development of a more collaborative work space (1). It’s also important to mention that growth in the number of remote employees (17% are teleworking (2)) will impact the ways in which companies communicate.Read more
25 February, 2020
By Stéphane Abiven , Project Director, Kurmi Software Agility, a must in transformation The profound transformation of the business world is impacting every company, regardless of their size or line of business. Companies need to be efficient, adaptable, and decisive in these emerging areas: Digital technology, including its new business models Connecting the digital andRead more
6 August, 2019
By Irwin Lazar, VP and Service Director, Nemertes Research UCaaS has garnered a great deal of attention in the marketplace over the last few years thanks to its ability to offer low cost, flexible, calling and unified communications services. Moving to the cloud enables organizations to shift responsibility for provisioning, operations, and management to aRead more
29 July, 2019
By Robin Gareiss, Nemertes Research You’re moving to the cloud to hand off management, monitoring, and administration to a trusted third party. Out of sight, out of mind, right? Not so fast! Even in cloud environments, you likely will continue to manage provisioning and administration for employees, and potentially customers. At the very least, youRead more
21 June, 2019
By Irwin Lazar, VP and Service Director, Nemertes Research Nemertes’ recently released our latest Workplace Collaboration: 2019-20 Research Study, capturing deployment trends and success correlations for technologies including calling, meetings, and team collaboration. The study gathered data from collaboration leaders from 645 end-user organizations in North America, Europe, and the Asia-Pacific region. To determine whatRead more
30 May, 2019
By Robin Gareiss / President and Founder of Nemertes Research Digital Customer Experience (DCX) efforts enables organizations to provide new means of engagement including via mobile apps, chat, virtual and augmented reality, and by using AI to improve engagement routing and response. As organizations invest heavily into DCX strategies, they are bolstering their contact center technologies toRead more
22 May, 2019
By Irwin Lazar / VP and Service Director of Nemertes Research Cisco’s 2018 acquisition of BroadSoft highlights the growing trend toward cloud-based communications. Prior to the acquisition, Cisco’s cloud strategy was two-fold: Hosted Collaboration Service, a platform that partners can leverage to build their own cloud-based offerings, Cisco Spark calling – a Cisco-hosted service designed primarily forRead more
6 May, 2019
By Robin Gareiss / President and Founder of Nemertes Research IT staffs have an incredible responsibility to implement and support enabling technologies to transform their companies. In fact, more than 70% of companies have digital transformation initiatives underway or planned, involving numerous technology deployments to drive business value. Before jumping into a technologically advanced digital transformation initiative,Read more
12 April, 2019
For the last twenty years, Broadsoft has been the leading cloud communication services vendor. They have been providing the building blocks Unified Communications as a Service (UCaaS). Service providers use to build cloud-based communications services such as voice, video, web conferencing, team messaging, and contextual services. Broadsoft based solutions run on almost any type ofRead more
5 April, 2019
Cisco Unified Communications Manager (CUCM) started life in 1994 as Selsius Systems Multimedia Manager; a video conferencing solution. By the time Cisco acquired it in 1998, Selsius had renamed it Call Manager and changed it into a system designed to route voice calls over an IP network. Today, CUCM is Cisco’s core Unified Communications andRead more
Kurmi Software provides a management automation platform for Enterprise Communications (Unified Communications, Collaboration, Contact Center).
Over 3 millions users are already managed with Kurmi.
