Blog
16 June, 2020
By Irwin Lazar / Nemertes Dramatic rise in working from home because of Covid-19 The global Covid-19 pandemic has led to an unprecedented shift to work-from-home. Nemertes’ recent global study of more than 460 organizations found that: 91% of organizations now support work-from-home (up from 63% before the pandemic) 72% of employees now work atRead more
2 June, 2020
Choice of terminals, calling rights, special services: setting up Unified Communications & Collaboration solutions requires a structured and flexible deployment plan, an assessment of business needs, automated implementation, and successful adoption by employees. So here are four best practices we've come across with our customers. Unified Communications & Collaboration solutions (UC for Unified Communications, anRead more
24 April, 2020
In the face of expectations from customers and employees, as well as regulatory pressure, how can a Unified Communications provisioning solution give financial institutions the competitive edge while ensuring its processes are compliant? 1. What is at stake for the banks? When it comes to their money, customers expect the best from their local banks.Read more
23 April, 2020
We now have so many different admin platforms for managing Unified Communications solutions that it can be hard to use one without specialized technical knowledge. But delegating certain settings to less expert people, even end users, can simplify the process and reduce costs. With advanced RBAC features, you can manage administrator profiles and rights, toRead more
6 March, 2020
In 2020, one in five companies plans to deploy a new set of communications and collaboration tools to help them with the development of a more collaborative work space (1). It’s also important to mention that growth in the number of remote employees (17% are teleworking (2)) will impact the ways in which companies communicate.Read more
25 February, 2020
By Stéphane Abiven , Project Director, Kurmi Software Agility, a must in transformation The profound transformation of the business world is impacting every company, regardless of their size or line of business. Companies need to be efficient, adaptable, and decisive in these emerging areas: Digital technology, including its new business models Connecting the digital andRead more
6 August, 2019
By Irwin Lazar, VP and Service Director, Nemertes Research UCaaS has garnered a great deal of attention in the marketplace over the last few years thanks to its ability to offer low cost, flexible, calling and unified communications services. Moving to the cloud enables organizations to shift responsibility for provisioning, operations, and management to aRead more
29 July, 2019
By Robin Gareiss, Nemertes Research You’re moving to the cloud to hand off management, monitoring, and administration to a trusted third party. Out of sight, out of mind, right? Not so fast! Even in cloud environments, you likely will continue to manage provisioning and administration for employees, and potentially customers. At the very least, youRead more
21 June, 2019
By Irwin Lazar, VP and Service Director, Nemertes Research Nemertes’ recently released our latest Workplace Collaboration: 2019-20 Research Study, capturing deployment trends and success correlations for technologies including calling, meetings, and team collaboration. The study gathered data from collaboration leaders from 645 end-user organizations in North America, Europe, and the Asia-Pacific region. To determine whatRead more
30 May, 2019
By Robin Gareiss / President and Founder of Nemertes Research Digital Customer Experience (DCX) efforts enables organizations to provide new means of engagement including via mobile apps, chat, virtual and augmented reality, and by using AI to improve engagement routing and response. As organizations invest heavily into DCX strategies, they are bolstering their contact center technologies toRead more
Kurmi Software provides a management automation platform for Enterprise Communications (Unified Communications, Collaboration, Contact Center).
Over 3 millions users are already managed with Kurmi.
