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By Irwin Lazar, VP and Service Director, Nemertes Research Nemertes’ recently released our latest Workplace Collaboration: 2019-20 Research Study, capturing deployment trends and success correlations for technologies including calling, meetings, and team collaboration. The study gathered data from collaboration leaders from 645 end-user organizations in North America, Europe, and the Asia-Pacific region. To determine whatRead more
By Robin Gareiss / President and Founder of Nemertes Research Digital Customer Experience (DCX) efforts enables organizations to provide new means of engagement including via mobile apps, chat, virtual and augmented reality, and by using AI to improve engagement routing and response. As organizations invest heavily into DCX strategies, they are bolstering their contact center technologies toRead more
By Irwin Lazar / VP and Service Director of Nemertes Research Cisco’s 2018 acquisition of BroadSoft highlights the growing trend toward cloud-based communications. Prior to the acquisition, Cisco’s cloud strategy was two-fold: Hosted Collaboration Service, a platform that partners can leverage to build their own cloud-based offerings, Cisco Spark calling – a Cisco-hosted service designed primarily forRead more
By Robin Gareiss / President and Founder of Nemertes Research IT staffs have an incredible responsibility to implement and support enabling technologies to transform their companies. In fact, more than 70% of companies have digital transformation initiatives underway or planned, involving numerous technology deployments to drive business value. Before jumping into a technologically advanced digital transformation initiative,Read more
For the last twenty years, Broadsoft has been the leading cloud communication services vendor. They have been providing the building blocks Unified Communications as a Service (UCaaS). Service providers use to build cloud-based communications services such as voice, video, web conferencing, team messaging, and contextual services. Broadsoft based solutions run on almost any type ofRead more
Cisco Unified Communications Manager (CUCM) started life in 1994 as Selsius Systems Multimedia Manager; a video conferencing solution. By the time Cisco acquired it in 1998, Selsius had renamed it Call Manager and changed it into a system designed to route voice calls over an IP network. Today, CUCM is Cisco’s core Unified Communications andRead more
Today Microsoft is a leader in the communications and collaboration arena. Their Teams and Skype for Business products have played a pivotal role in this achievement. Two versions of Skype for Business are available – server and online. The former is a standalone, on-premise product, the latter is part of the Office 365 cloud suiteRead more
Unified Communications (UC) systems are large and complex features of most modern organizations. They require skilled individuals to design, deploy, and maintain; they are expensive, and time and resource consuming. But, their steady and efficient operation is essential to the business. Is this something we just have to live with, or is there a wayRead more
Globalization characterizes our world today. There are worldwide interaction and integration among people, companies and governments. A trend that began with improvements in transportation and communications technology. Once the domain of governments and large wealthy international organizations, the global economy has opened up to many more players. Businesses of all sizes and the man inRead more
Best of breed products focus on one thing and do it better than any other product does. In their area of expertise, they are technologically superior, offer more features and are often more comfortable to use than the competition. A best of breed strategy is one that selects these products to provide the desired servicesRead more
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