Provisioning and administration for UCCX is often painful and time-consuming: native management consoles are complex, and contact center and telecom operations are often managed in different teams which requires a lot of back-and-forth.
With Kurmi, you are just one click away from provisioning a new agent, supervisor, or resource. You no longer need to send an activation request to the telecom team or to juggle between CUCM and UCCX management tools; agents are automatically created on the call manager (line, phone, softphone, etc.) and the IPCC extension creation on the CUCM is fully automated.
Moreover, you can easily assign sites, skills, competence levels, groups and teams.