• Support
  • Contact-us
Kurmi SoftwareKurmi SoftwareKurmi SoftwareKurmi Software
  • Products
    • For Enterprises
      • Kurmi Unified Provisioning
      • Kurmi Unified Self-Care
      • Kurmi Migration Tool
    • For Service Providers
      • Kurmi Service Provider Suite for UCaaS
    • Third party – Integration
      • ServiceNow
    • Supported platforms
      • Cisco
      • Microsoft
      • BroadSoft
      • Avaya
      • Alcatel-Lucent
  • Services
    • Implementation
    • Training
    • Support
  • Clients
  • Partners
  • Resources
    • News
    • Blog
    • Webinars
    • White-papers
    • Videos
    • Infographics
  • Career
  • Ask for a demo
  • en
    • fr
    • de

Clients

Over 100 live deployments including commercial UCaaS service providers
with over 100 clients for an aggregate of over 3 millions users

Since 2008, we’ve been working hand-in-hand with customers in many sectors (banking, energy, telecom, aerospace, higher education), over half of whom are outside our domestic market of France, all with compelling strategic cases for deploying unified communication.

  • Client Kurmi NWN
  • NTT
  • Orange Business Services
  • Dimension Data
  • Logo Nextira One
  • Crédit Agricole client Kurmi
  • IPSEN
  • Total, client Kurmi
  • AIRBUS
  • Logo CG77
  • EDF
  • Logo BNP
  • L'Oréal
  • Logo Euler Hermès
  • SFR Business

Discover all the ways customers succeed with Kurmi

Use Case Acoss Urssaf

How did Acoss Urssaf automate Unified Communications admin to efficiently manage more than 15,000 users?

READ MORE
Kurmi Use case school

UC Management Creates a Winning Loop at a Large School District

READ MORE
Kurmi customer bank success story

UC Management in Action at a Large US Bank

READ MORE
Usecase Customer - Kurmi Software

UC Management in Action at a Large Apparel Company

READ MORE
Two UCaaS providers, on Cisco HCS
Marquee telecom platforms in France and Japan
with over 25000 users each
(and counting)

The initial needs

Naive management solutions lacked flexibility to implement the packaging and branding required by Marketing.

Kurmi Software’s response

Thanks to the Advanced Design Pack included in the Service Provider Edition, Kurmi Software allowed engineers to implement a high-definition rendition of the marketing specifications. The desired characteristics of each package (types of services, feature sets, number of extensions, device types), as well as customer interaction workflows, were captured and adjusted in a highly collaborative fashion.

The nice surprises

  • Support for Microsoft Lync, which opened interesting mix-and-match possibilities
  • Industry best practices with benefits of a dynamic start-up, such as issue identification and bleeding edge solutions
  • Integration possibilities with own (provider’s) and customer’s IS that addressed initially under-estimated requirement for billing, SSO, and LDAP
The top engineering college in France
Avaya
4,500 users

The initial needs

Due to the nature of the organisation’s activity, creations and deletions are handled in very large batches, which made every start of the school year a dreaded ritual.
Manual processing was repetitive, highly error-prone, and under immense time-pressure. It was performed by an extremely qualified team of experts capable of coping with the stringent security imperatives of the institution.

The Kurmi Software response

Repetitive processes were prime candidates for automation using Kurmi UP. They were encapsulated in student on-boarding processes that are now performed by administration clerks, leaving the expert teams to focus on exceptional and unique situations.

The nice surprises

  • LDAP synchronisation enabled automation levels beyond initial expectations
  • SIP device provisioning opened new possibilities for vendor selection
A leading utilities provider
CISCO
65,000 users

The initial needs

The decision was made to outsource desktop and telephony management to a common provider. None of the credible desktop management players could provide vendor-certified staff (within viable budgets) and it became clear that tooling was necessary to lower the bar on the skillsets.

The Kurmi Software response

UC-related processes were formalized using IT service management methodologies (inspired by ITIL) and Kurmi UP provided the means to encapsulate each of the ITSM catalog items within helpdesk-friendly interfaces. A small pool of experts was maintained for system evolutions and specific requirements.

The nice surprises

  • Directory synchronisation
  • Capacity management to adjust license and service costs to actual deployments and usage
  • Microsoft Lync support
Public services
for a 50k population town = 2,000 UC users

The initial needs

Be able to manage sophisticated Cisco phones scattered over many locations across town. The ability to delegate management to local non-experts was a must and no other alternative was deemed viable.

The Kurmi Software response

The system integrator did a great job defining all the processes linked to the missions of each public service and implemented a Kurmi UP configuration that has been in service for two years.

The nice surprises

LDAP synchronization sometimes solved the need for human intervention problem by…well, eliminating it!

A major retail bank
CISCO and Alcatel Lucent
50,000 users

The initial needs

A multi-vendor infrastructure with no imminent replacement decision and geographically distributed, due to the nature of the business.
When personnel moved from an Alcatel-Lucent location to a Cisco one or vice-versa, interventions were highly complex, often involving two teams and performed under a tight schedule.

The Kurmi Software solution

Kurmi UP was able to abstract the two environments and present a large commonality of administration objects (user, extension, device) so that business processes were implemented regardless of the vendors, and the correct configurations are propagated to each ecosystem transparently.

The nice surprises

Other Kurmi Software product catalog goodies such as connectors to telecom expense management and SBC tools.

A very large aerospace and defense group
CISCO
250,000 users

The initial needs

The largest outsourcing contract for a major UC-managed services provider where failure was not an option! The whole Cisco UC suite could be found in one location or another and the native management toolset was under a lot of stress and required over-sized staffing beyond economic viability.

The Kurmi Software response

The solution involved the provider’s toolset leveraging the extensive support of the Cisco UC suite, including Webex in the cloud. Kurmi Software Professional Services were utilized for a limited number of interventions to configure and integrate the platform for each major new site deployment.

The nice surprises

  • The flexibility of profile creation enabled the provider to continue using the wide variety of needs and requirements due to the size of the organization
  • Upgrading Cisco versions was made easier and more reliable
A UCAAS provider
Mitel
10,000 users (and counting!)

The initial needs

With a lot of attention to operation costs without sacrificing the quality of service or functional richness, this customer was extremely aware of the importance of the service portal for an ambitious commercial rollout.

The Kurmi Software response

The deployment of UCIM, a Kurmi-powered product from our partner NetVitesse. This tool brings all the advantages of the Kurmi Software suite to the Mitel platform.

The nice surprises

  • Access to the rest of the Kurmi Software connector catalog
  • Enterprise directory synchronizations
A multinational insurance group
CISCO, MS Exchange and Lync

The initial needs

A Cisco cluster for TOIP, coupled with a distributed deployment of Microsoft Exchange for email and Lync for presence and IM.
The customer and the system integrator were looking for a way to avoid the need for double-staffing the helpdesk and management teams.

The Kurmi Software response

Implementation of a unified management approach for both vendors, together with local delegation for each of the world regions. Active directories are a central piece of the system and require fine-grain synchronization beyond what each of the vendors could provide.

The nice surprises

  • The presence of more than one MS domain controllers “threw a wrench in the works” (due to concurrent data access) but Kurmi Software was able to put defense mechanisms in place and avoid any problems
  • A massive deployment of Kurmi SelfCare
Kurmi Sunrise Workflow

3 million users

currently managed by Kurmi solutions

With over 3 million users worldwide, the Kurmi Software solutions have met the expectations of some of the most demanding organisations who sell UC services for a living or rely heavily on them to conduct their business.

Due to the depth and breadth of our functional coverage and the talent of our teams, we are able to push the boundaries of UC management in each one of our market segments:

We stand by service providers

to help them achieve the promise of UCaaS and offer rich and innovative service packages beyond UC.

We are here for our enterprise customers

faced with the inherent complexities of managing 1000+ users and give them access to the tools and industry practices for maximum user satisfaction.

Kurmi

Kurmi Software provides a management automation platform for Enterprise Communications (Unified Communications, Collaboration, Contact Center).

Over 3 millions users are already managed with Kurmi.

avaya devconnect
Kurmi is a Cisco preferred partner solution

Tweets

What’s the Future of the Phone? nojitter.com/digital-transf…

From Kurmi Software's Twitter via Twitter Web App

🆕 KURMI WEBINAR: Curious about simplifying and automating @Avaya UC & CC management? Kurmi's webinar replay is for you! Watch the Webinar Replay Now: 👉bit.ly/3aL817E #ucc #aura #provisioning pic.twitter.com/NlAfNgqbEi

From Kurmi Software's Twitter via Twitter Web App

Coming Soon!: 30-Minute Webinar | Automating Avaya UC & CC Management and much more 𝐒𝐢𝐠𝐧 𝐮𝐩 𝐟𝐨𝐫 𝐭𝐡𝐢𝐬 𝐰𝐞𝐛𝐢𝐧𝐚𝐫 ⬇️ EMEAR: bit.ly/2YgaPT3 Americas: bit.ly/3iMkoCX pic.twitter.com/zMJRRruSrU

From Kurmi Software's Twitter via Twitter Web App

Contact

France
+33 1 58 88 30 72

Germany
+49 3 2221 09 33 60

US
+1 646-868-7224

Canada
+1 514 800 6133

  • Imprint
  • Privacy policy
  • Career
  • About us
  • Contact
  • Extranet
© 2021 Kurmi Software
  • Products
    • For Enterprises
      • Kurmi Unified Provisioning
      • Kurmi Unified Self-Care
      • Kurmi Migration Tool
    • For Service Providers
      • Kurmi Service Provider Suite for UCaaS
    • Third party – Integration
      • ServiceNow
    • Supported platforms
      • Cisco
      • Microsoft
      • BroadSoft
      • Avaya
      • Alcatel-Lucent
  • Services
    • Implementation
    • Training
    • Support
  • Clients
  • Partners
  • Resources
    • News
    • Blog
    • Webinars
    • White-papers
    • Videos
    • Infographics
  • Career
  • Ask for a demo
  • en
    • fr
    • de
Kurmi Software
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits.
By clicking “Accept”, you consent to the use of ALL the cookies. However you may visit Cookie Settings to provide a controlled consent.
Cookie settingsACCEPT
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

CookieTypeDurationDescription
cookielawinfo-checkbox-necessarypersistent11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-non-necessarypersistent11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Non Necessary".
viewed_cookie_policypersistent11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

CookieTypeDurationDescription
langHTTPSessionThis cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.
langHTTPsessionInstalled by Lindekin when a web page contains an integrated "follow us"
test_cookiepersistent11 months
visitorHTTP7979 yearsSession cookie to remember language preferences and personalize content.
Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

CookieTypeDurationDescription
_gaHTTP2 yearsThis cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gatHTTP10 minuteThese cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
_gidHTTP1 dayThis cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form.
Marketing

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

CookieTypeDurationDescription
__widgetsettingsHTMLPersistentDisplaying twitter posts
_gcl_auHTTP2 monthsUsed by Google AdSense for experimenting with advertisement efficiency across websites using their services
_session_idHTTPSessionStores visitors' navigation by registering landing pages - This allows the website to present relevant products and/or measure their advertisement efficiency on other websites.
ads/ga-audiencesPixelSessionUsed by Google AdWords to recapture visitors who may migrate to different websites based on the visitor's online behavior.
bcookieHTTP2 yearsThis cookie is set by linkedIn. The purpose of the cookie is to enable LinkedIn functionalities on the page.
bscookieHTTP2 yearsThis cookie is a browser ID cookie set by Linked share Buttons and ad tags.
GPSHTTP1 dayRegisters a unique ID on mobile devices to enable tracking based on geographical GPS location.
i/jotPixelSession
IDEHTTP365 daysUsed by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.
li_sugrHTTP2 monthsEnabling content to be shared via social networks.
lidcHTTP1 dayThis cookie is set by LinkedIn and used for routing.
lisscHTTP1 yearPending
UserMatchHistoryHTTP4 weeksLinkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
VISITHTTP30 minutes
VISITOR_INFO1_LIVEHTTP179 daysTries to estimate the users' bandwidth on pages with integrated YouTube videos.
YSCHTTPsessionRegisters a unique ID to keep statistics of what videos from YouTube the user has seen.
yt-remote-cast-installedHTMLsessionStores the user's video player preferences using embedded YouTube video
yt-remote-connected-devicesHTMLPersistentStores the user's video player preferences using embedded YouTube video
yt-remote-device-idHTMLpersistentStores the user's video player preferences using embedded YouTube video
yt-remote-fast-check-periodHTMLsessionStores the user's video player preferences using embedded YouTube video
yt-remote-session-appHTMLsessionStores the user's video player preferences using embedded YouTube video
yt-remote-session-nameHTMLsessionStores the user's video player preferences using embedded YouTube video
Other

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

CookieTypeDurationDescription
03cc97c5d52e4824829c1f378da6451a6357f3b7a6264329a7042466f8ed1ebb [x2]HTTP1 yearPending
analytics/create_hitPixelSessionPending
cda_zippyfrog.coHTTP1 yearPending
Save & Accept
ASK FOR A DEMO
Une démo vaut mieux qu'un long discours...

A demo is worth more than a long speech...

MACD, Bulk Management, Delegation / RBAC, Range Number Management… all in the same platform

GET STARTED WITH A DEMO