More than 100 live deployments including commercial UCaaS service providers
and 100+ clients for an aggregate of over 3 million users
Since 2008, we’ve been working hand-in-hand with customers in many sectors (banking, energy, telecom, aerospace, higher education), over half of whom are outside our domestic market of France, all with compelling strategic cases for deploying unified communication.
Naive management solutions lacked flexibility to implement the packaging and branding required by Marketing.
Thanks to the Advanced Design Pack included in the Service Provider Edition, Kurmi Software allowed engineers to implement a high-definition rendition of the marketing specifications. The desired characteristics of each package (types of services, feature sets, number of extensions, device types), as well as customer interaction workflows, were captured and adjusted in a highly collaborative fashion.
Due to the nature of the organisation’s activity, creations and deletions are handled in very large batches, which made every start of the school year a dreaded ritual.
Manual processing was repetitive, highly error-prone, and under immense time-pressure. It was performed by an extremely qualified team of experts capable of coping with the stringent security imperatives of the institution.
Repetitive processes were prime candidates for automation using Kurmi UP. They were encapsulated in student on-boarding processes that are now performed by administration clerks, leaving the expert teams to focus on exceptional and unique situations.
The decision was made to outsource desktop and telephony management to a common provider. None of the credible desktop management players could provide vendor-certified staff (within viable budgets) and it became clear that tooling was necessary to lower the bar on the skillsets.
UC-related processes were formalized using IT service management methodologies (inspired by ITIL) and Kurmi UP provided the means to encapsulate each of the ITSM catalog items within helpdesk-friendly interfaces. A small pool of experts was maintained for system evolutions and specific requirements.
Be able to manage sophisticated Cisco phones scattered over many locations across town. The ability to delegate management to local non-experts was a must and no other alternative was deemed viable.
The system integrator did a great job defining all the processes linked to the missions of each public service and implemented a Kurmi UP configuration that has been in service for two years.
LDAP synchronization sometimes solved the need for human intervention problem by…well, eliminating it!
A multi-vendor infrastructure with no imminent replacement decision and geographically distributed, due to the nature of the business.
When personnel moved from an Alcatel-Lucent location to a Cisco one or vice-versa, interventions were highly complex, often involving two teams and performed under a tight schedule.
Kurmi UP was able to abstract the two environments and present a large commonality of administration objects (user, extension, device) so that business processes were implemented regardless of the vendors, and the correct configurations are propagated to each ecosystem transparently.
Other Kurmi Software product catalog goodies such as connectors to telecom expense management and SBC tools.
The largest outsourcing contract for a major UC-managed services provider where failure was not an option! The whole Cisco UC suite could be found in one location or another and the native management toolset was under a lot of stress and required over-sized staffing beyond economic viability.
The solution involved the provider’s toolset leveraging the extensive support of the Cisco UC suite, including Webex in the cloud. Kurmi Software Professional Services were utilized for a limited number of interventions to configure and integrate the platform for each major new site deployment.
With a lot of attention to operation costs without sacrificing the quality of service or functional richness, this customer was extremely aware of the importance of the service portal for an ambitious commercial rollout.
The deployment of UCIM, a Kurmi-powered product from our partner NetVitesse. This tool brings all the advantages of the Kurmi Software suite to the Mitel platform.
A Cisco cluster for TOIP, coupled with a distributed deployment of Microsoft Exchange for email and Lync for presence and IM.
The customer and the system integrator were looking for a way to avoid the need for double-staffing the helpdesk and management teams.
Implementation of a unified management approach for both vendors, together with local delegation for each of the world regions. Active directories are a central piece of the system and require fine-grain synchronization beyond what each of the vendors could provide.
are currently managed by Kurmi solutions
With more than 3 million users, Kurmi Software’s solutions have exceeded the expectations of some of the most demanding UCaaS service providers and enterprises worldwide.
Due to the depth and breadth of our functional coverage and the talent of our teams, we are able to push the boundaries of UC management in each one of our market segments:
to help them achieve the promise of UCaaS and offer rich and innovative service packages beyond UC.
faced with the inherent complexities of managing 1000+ user environments, giving them access to the tools and industry best practices for maximum user satisfaction.
📺Watch our VOD to understand the key issues and hidden gaps in deploying Microsoft Teams telephony and learn how and where Kurmi’s powerful, intelligent business communications administration capabilities can help you assign, manage thousands of employees bit.ly/3cxzmdR pic.twitter.com/Ryj3kl6Owr
Now playing: @Metrigy CEO @RGareiss shares key research showing demand and utility of #UCC automation tools to reduce overhead costs and complexity for IT and #ContactCenters in #hybridwork environments. See what tools can do for your organization: kurmi-software.com/en/webinar… pic.twitter.com/WkG1rwL9VU
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