UC Management in Action at a Large Apparel Company
Giving back time to your IT specialists
Kurmi UC Management software transformed the MACD process from a delicate process only a certified communication specialist could carry out into a simple point and click task. In addition, most errors were removed and the process can now be expedited. The company was able to transfer the MACD responsibility from the IT department to the help desk. Provisioning can be performed as part of the onboarding and offboarding of employees. The effortless process freed up two FTEs in the overloaded IT organization.
Nemertes found businesses between 2,500 and 10,000 employees require an average 3.9 FTEs to manage their Unified Communications and Collaboration infrastructure. This situation is both no longer tolerable and no longer needed in this age of automation. UC Management can take the complexity out of operations!
A demanding distributed business
This large clothing company exemplifies the journey of many enterprises to modernize their business communications infrastructure. It manages a diversified portfolio of brands, marketed through department stores and a network of stores across the globe. Operating a distributed business with a global supply chain is not an easy task. The seasonality and nature of the retail business require a large number of additional part-time associates to be on-boarded frequently. The company relies on state-of-the-art communication technology and made the improvement of its operating platforms including communications an investment priority.
It unified its business communication tools around Cisco Collaboration solutions, including Cisco Unified Communications Manager for telephony, Cisco Jabber for collaboration, Cisco Webex for conferencing, and Cisco Unified Contact Center Express for customer service. It also leverages Microsoft Active Directory to help keep track of its fluid workforce.
A management headache
The management of such a sophisticated suite of communication tools turned out to be more complicated than expected. The company trained several of its communication specialists. However, every employee has to be configured in each communication application. A single configuration may entail up to 20 different parameters. Rules and consistency have to be enforced across the various applications.
The company found only certified associates were able to do it. The process was still prone to errors though. In particular, the moves, adds, changes, and deletions (MACDs) of employee profiles was consuming most of its specialists’ time.
UC Management to the rescue
The company came to realize that the management of its business communications tools was breaking the promise of Unified Communications (UC) and taking too much time from its certified associates. It purchased Kurmi Unified Communications Management (UC Management) toolset early 2018. The deployment was easy to schedule and took a few weeks. Kurmi UC Management is a software overlay to the Cisco communications and collaborations applications and Microsoft Active Directory. It automates most of the MACDs.
The company created employee profiles according to their communication needs. Provisioning rules are automated and enforced through Kurmi software allowing the configuration of an employee in the various communication applications to be done transparently based on her Active Directory information.
2.5 millions users
currently managed by Kurmi solutions
With over 2.5 millions users worldwide, the Kurmi Software solutions have met the expectations of some of the most demanding organisations who sell UC services for a living or rely heavily on them to conduct their business.
Due to the depth and breadth of our functional coverage and the talent of our teams, we are able to push the boundaries of UC management in each one of our market segments:
We stand by service providers
to help them achieve the promise of UCaaS and offer rich and innovative service packages beyond UC.
We are here for our enterprise customers
faced with the inherent complexities of managing 1000+ users and give them access to the tools and industry practices for maximum user satisfaction.
Kurmi Software provides a management automation platform for Enterprise Communications (Unified Communications, Collaboration, Contact Center).
Over 2.5 millions users are already managed with Kurmi.
