UC Management in Action at a Large US Bank
Operating a wholesale bank as part of a nationwide system with nine other districts is not an easy task. It is comprised of 15 institutions with a total of 225 branches and 2200 people. This client exemplifies the journey of many large banks to modernize their business communications infrastructure.
The bank’s point person is part of a small team supporting telephony together with an architect and another part-time resource. It needed a multi-tenant provisioning solution to offer telephony to its constituent. As a result, there was a significant cost advantage in their move to VoIP. So the bank built a VoIP Cisco CUCM infrastructure.
The architect performed an evaluation and shared it in confidence. He looked online for a multi-tenant provisioning tool and saw that the Kurmi Unified Communications Management (UC Management) toolset could meet their needs.
The solution is used to delegate MACD to the help desk. With Kurmi, the bank was able to transition MACDs to Customer Service; three or four of the 15 employees there can use Kurmi as a “black box” for provisioning. The bank is also using the license-tracking module.
The contract was signed in February 2017, and the solution went live in May of that year. The bank has been using the UC Management solution for 18 months. With zero-touch provisioning with Active Directory integration, it is consistent MACD’s with minimized data input. Thanks to Advanced delegation features (role-based management) as well as rollback and scheduling capabilities, they have simplified their setup and monitoring for day-to-day management of their Enterprise Communications systems.
The Unified Communications and Collaboration experts can focus on new projects rather than everyday request tickets. With Kurmi, they are delegating day-to-day management to employees with no UC skills, such as helpdesk staff, local administrators, and HR assistants. Understandably, the architect has become a big fan, and says he’s “completely sold” on our product. Deployment was smooth overall, and our client will complete the rollout.
Nemertes found that businesses of 2,500-10,000 employees require an average of 3.9 FTEs to manage their Unified Communications and Collaboration infrastructure. This situation is no longer tolerable – or necessary – in the information age. UC Management can take the complexity out of operations!
currently managed by Kurmi solutions
With over 2.5 millions users worldwide, the Kurmi Software solutions have met the expectations of some of the most demanding organisations who sell UC services for a living or rely heavily on them to conduct their business.
Due to the depth and breadth of our functional coverage and the talent of our teams, we are able to push the boundaries of UC management in each one of our market segments:
to help them achieve the promise of UCaaS and offer rich and innovative service packages beyond UC.
faced with the inherent complexities of managing 1000+ users and give them access to the tools and industry practices for maximum user satisfaction.
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