Simplified day-to-day UC management made easy with Kurmi Unified Provisioning
Operating a wholesale bank as part of a nationwide system with nine other districts is not an easy task. Our client is comprised of 15 institutions with a total of 225 branches and 2,200 employees. This client exemplifies the journey of many large banks to modernize their business communications infrastructure.
The bank’s point person is part of a small team supporting telephony together with a solutions architect and another part-time resource. It needed a multi-tenant provisioning solution to offer telephony to its constituent. As a result of the significant cost advantage in moving to VoIP, the bank built a VoIP Cisco CUCM infrastructure.
The solutions architect looked online for a multi-tenant provisioning tool and saw that the Kurmi Unified Communications Management (UC Management) toolset could meet all their needs.
The solution is used to delegate MACD to the help desk. With Kurmi, the bank was able to transition MACDs to Customer Service; three or four of the 15 employees there can use Kurmi as a “black box” for provisioning. The bank is also using the license-tracking module.
The solution went live within three months. With zero-touch provisioning with Active Directory integration, the bank has improved consistency in MACDs with minimized data input. Thanks to Advanced delegation features (role-based management) as well as rollback and scheduling capabilities, they have simplified their setup and monitoring for day-to-day management of their Enterprise Communications systems.
Thanks to Kurmi, the bank’s Unified Communications and Collaboration experts can now focus on new projects rather than everyday request tickets. They are delegating day-to-day management to employees with no UC skills, such as helpdesk staff, local administrators, and HR assistants. Understandably, the architect has become a big fan, and says he’s “completely sold” on Kurmi.
Nemertes found that businesses of 2,500-10,000 employees require an average of 3.9 FTEs to manage their Unified Communications and Collaboration infrastructure. This situation is no longer tolerable – or necessary – in the information age. UC Management can take the complexity out of operations!
are currently managed by Kurmi solutions
With more than 3 million users, Kurmi Software’s solutions have exceeded the expectations of some of the most demanding UCaaS service providers and enterprises worldwide.
Due to the depth and breadth of our functional coverage and the talent of our teams, we are able to push the boundaries of UC management in each one of our market segments:
to help them achieve the promise of UCaaS and offer rich and innovative service packages beyond UC.
faced with the inherent complexities of managing 1000+ user environments, giving them access to the tools and industry best practices for maximum user satisfaction.
📺Watch our VOD to understand the key issues and hidden gaps in deploying Microsoft Teams telephony and learn how and where Kurmi’s powerful, intelligent business communications administration capabilities can help you assign, manage thousands of employees bit.ly/3cxzmdR pic.twitter.com/Ryj3kl6Owr
Now playing: @Metrigy CEO @RGareiss shares key research showing demand and utility of #UCC automation tools to reduce overhead costs and complexity for IT and #ContactCenters in #hybridwork environments. See what tools can do for your organization: kurmi-software.com/en/webinar… pic.twitter.com/WkG1rwL9VU
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