A Self-Service Portal is a customer service tool that allows businesses and clients to access their telephone setup information from anywhere. This central hub makes for easy information access any time, day or night. End users can access their call forwards, speed dial information, voicemail archives, phone lock settings, and so much more.
Kurmi Unified Communications Tools with a Self-Service Portal
Empower your users. Unburden your support team.
Provide your employees with a new "IT support" experience
Set up your unified communications Self-Service Portal:
Kurmi Unified Self-Service Portal give administrators flexibility in how they store and integrate telephone data. You can delegate some operations to your end users via self-provisioning and service activation, call forward management, password reset, and phone remote control. You can also set your users’ specific autonomy level based on your internal policies, and personalize the portal with your branding.
With these unified communications tools, you can hire a much smaller customer service staff who are available to answer specific and specialized questions. This will ultimately save you and your company time and money. Additionally, you will provide your clients and employees with instantaneous information, which results in higher corporate productivity and higher customer satisfaction.
If you already have an end-user Unified Communications Self-Service Portal (your own or ServiceNow, for example), the Kurmi features are available through our Self-Service API so you can integrate them with your existing web interface. This creates easy-to-use information port-over processes, so you can have your new Self-Service Portal up and running in no time.
Better end user experience, fewer tickets for the support team
Employees now expect a “consumer grade” user experience with their enterprise IT. Waiting multiple days for a service activation or a password reset is just not acceptable anymore.
With Kurmi Unified Self-Service, you can give users the experience they have come to expect while reducing the basic operation workload of your support team. It is a win-win for everyone.
Better end user experience, fewer tickets for the support team
Employees now expect a “consumer-grade” user experience with their enterprise IT. While employees need to be able to run their own IT tools, the use of a Self-Care Portal is paramount in creating employee efficiency throughout the day. Employees can access this information 24/7, which means they can work at the office, after hours, or remotely.
With the fast-paced service required for businesses to thrive in recent years, waiting multiple days for service activation or a password reset is no longer acceptable. Delays cost companies thousands of dollars in revenue daily and waste several hours of employee time. Self-Service Portals can mitigate the negative effects of this dilemma.
With Kurmi Unified Self-Service Portal, you can give your users the experience they’ve come to expect, while reducing your support team’s basic operations workload. It provides quicker information and streamlines project delegation among employees, saving your company both time and money. It is a win-win for everyone.
Better resource management
Kurmi Unified Self-Service Portal lets you provide your users with the permissions they need to activate a particular service (such as softphone or IM) in the Service Store based on their profile, but you let them decide whether they need the service. This self-service alleviates over-consumption of resources by affording employees cross-department collaboration and licenses upon company-wide rollout.
Key Features
Kurmi Unified Self-Service provides all the features you need to modernize your employees' "user experience"
Password and PIN code management
Password and PIN code management for easy protection, recall, and resets
Call forward configuration
Easily manage call forwards between devices to minimize device tie-ups
Services Store
Services Store for adding on products, services, and industry-specific updates. Give employees the freedom to activate services when they need them
Corporate directory access
Search, reference, and call contacts from the Self-Care Portal
Corporate directory access
Profile management for easy information access and editing
Profile management
Edit personal information configuration (profile picture, last name, etc.)
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Kurmi Software provides a management automation platform for Enterprise Communications (Unified Communications, Collaboration, Contact Center).
Over 3 millions users are already managed with Kurmi.
