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NextPrevious
Five-Best-Practices-for-Unified-Communications-Management

Five Best Practices for Unified Communications Management

By Claire | blog | 0 comment | 1 September, 2020 | 104

Unified communications management encompasses the policies, procedures, and tools for both administration and operations management of calling, messaging, and meeting applications.  A successful UC management strategy must accomplish the following goals: 

  • Provide IT operations staff with insight into real-time performance of voice and video, and enable both proactive identification of potential issues before they occur, as well as rapid recovery from outages and/or performance problems that do arise 
  • Optimize the day-to-day management of UC applications to reduce operational cost, save time, and enable IT staff to avoid time-consuming repetitive tasks 

End-to-End Management Critical As UC Shift to the Cloud

UC management should address end-to-end needs.  That is, UC management tools must enable management (both performance and administration) across endpoints including phones, audio devices, and video conferencing systems, as well as core application platforms. 

The nature of UC management has shifted as UC applications have moved to the cloud.  Nemertes’ recent Cost-Benefit Analysis: Workplace Collaboration and Contact Center global study of more than 564 end-user organizations found that more than 34% were now using Unified Communications-as-a-Service (UCaaS) for all or part of their real-time collaboration and communications needs.  Though shifting UC platforms to the cloud reduces some of the operational burden on IT shops, it does not eliminate the need for proactive strategies for performance and administrative management.  IT organizations are still responsible for ensuring the performance of real-time applications across their networks, as well as day-to-day administrative operations, they cannot simply offload management onto their UCaaS provider. 

Key Requirements for Success

Key requirements for a successful management strategy, whether on-premises, in the cloud, or hybrid, require leveraging specialty management tools that enable automation of day-to-day administrative tasks.  Organizations should focus on the following building blocks for success: 

  • Automate management workflows – including provisioning of users as well as moves/adds/changes, and deletions. An ideal approach integrates provisioning and change management with HR and ITSM / IT tools used to onboard (and offboard) employees to enable productivity benefits from faster access to new employees, and to eliminate the need for engineering staff to perform repetitive tasks 
  • Apply company-wide security policies – governing provisioning of users as well as change management, and access to applications and services.   
  • Enable self-service capabilities for password and profile management, as well as for features including voicemail, eliminating the need to involve IT staff in routine administrative tasks 
  • Delegate administrative functions to lines of business or department heads, again reducing the administrative burden (and cost) on expensive IT staff 
  • Enable multi-vendor support if operating multiple UC platforms – leveraging specialty administrative management tools in a multi-vendor environment is especially critical as such tools provide a unified administrative console for disparate underlying systems, saving IT staff from managing via separate consoles, and reducing potential for error 

Achieving UC management success requires a proactive approach that address performance and operational requirements to minimize cost of operations and to ensure consistent governance of UC applications, whether on-premises or in the cloud.  Adopt tools that optimize UC management across all platforms to reduce cost and improve user satisfaction. 

By Irwin Lazar 

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    Powering Today’s Unified Communications Environments

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Kurmi Software
Kurmi Software
@KurmiSoftware

In this article, in Telecom Resseler, our Head of product at @KurmiSoftware explains how #UC platforms and a good provisioning strategy have become key drivers to managing #Hybridwork successfully. bit.ly/3OyvV7e #unifiedcommunications #modernworkplace #modernwork. pic.twitter.com/k50D2kNhPy

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13 h 09 min · 24 June 2022
Twitter
Kurmi Software
Kurmi Software
@KurmiSoftware

#MicrosoftTeams IT experts, stop wasting time on #PowerShell scripts & spreadsheets! Join us in #Commsverse to see how @kurmi can help you with user migrations, delegation, RBAC features and more thanks to our provisioning automation suite. #Hybridwork lnkd.in/en2HAsGV pic.twitter.com/3NvnlWhMUQ

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13 h 52 min · 22 June 2022
Twitter
Kurmi Software
Kurmi Software
@KurmiSoftware

Kurmi has joined the @Cisco SolutionsPlus Program to provide faster access to leading UC automation for Cisco customers. Find out how the Cisco SolutionsPlus Program could help simplify your day-to-day UC provisioning, below 👇 kurmi-software.com/en/kurmi-s… #UCC #Ucaas #Cisco

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9 h 35 min · 20 June 2022
Twitter
Kurmi Software
Kurmi Software
@KurmiSoftware

Last day in #ciscolive2022. Visit @KurmiSoftware booth 949 to discover how UC Automation can give you and your team the superpowers you need to manage hybrid work.#ucmanagement #ucaas #automation #CiscoLive @CiscoLive. Book a demo with us urlz.fr/izPA pic.twitter.com/OjEKJUWaPD

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18 h 32 min · 16 June 2022
Twitter
Kurmi Software
Kurmi Software
@KurmiSoftware

#Ciscolive2022 is rapidly approaching and we at Kurmi are looking forward to seeing you at booth 949 to discuss the benefits of using Kurmi’s UC Provisioning Suite! You can also book a meeting with a Kurmi expert to find out more here: kurmi-software.com/en/kurmi-s…

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11 h 25 min · 10 June 2022
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Kurmi

Kurmi Software provides a management automation platform for Enterprise Communications (Unified Communications, Collaboration, Contact Center).

Over 3 millions users are already managed with Kurmi.

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Tweets

In this article, in Telecom Resseler, our Head of product at @KurmiSoftware explains how #UC platforms and a good provisioning strategy have become key drivers to managing #Hybridwork successfully. bit.ly/3OyvV7e #unifiedcommunications #modernworkplace #modernwork. pic.twitter.com/k50D2kNhPy

From Kurmi Software's Twitter via Twitter Web App

#MicrosoftTeams IT experts, stop wasting time on #PowerShell scripts & spreadsheets! Join us in #Commsverse to see how @kurmi can help you with user migrations, delegation, RBAC features and more thanks to our provisioning automation suite. #Hybridwork lnkd.in/en2HAsGV pic.twitter.com/3NvnlWhMUQ

From Kurmi Software's Twitter via Twitter Web App

Kurmi has joined the @Cisco SolutionsPlus Program to provide faster access to leading UC automation for Cisco customers. Find out how the Cisco SolutionsPlus Program could help simplify your day-to-day UC provisioning, below 👇 kurmi-software.com/en/kurmi-s… #UCC #Ucaas #Cisco

From Kurmi Software's Twitter via Twitter Web App

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