Imagicle and Kurmi Software: the winning combination that gives service providers the edge in the hospitality market
Monday, June 11, 2018 – Cisco Live – Orlando (Florida)
The hospitality industry is undergoing an undeniable technology-driven transformation, and guests’ demands are changing in relation to that. To respond to these challenges, hotel owners must have the best communications solutions available on the market, granting high-level services and quality.
Conversely, hotels are demanding lower costs to maintain their performance amid pressure from competitors. All of this opens up a greenfield opportunity for Service Providers. Thanks to a real value UCaaS proposition based on Cisco HCS Shared Architecture, Imagicle and Kurmi, they will be able to satisfy both needs: it’s an exclusive end-to-end solution, seamless for Customers and streamlined for Service Providers.
Imagicle Hotel Pack enables Cisco HCS and other Cisco UC platforms to be adopted in the hospitality market by providing all the missing features: i.e. check-in/check-out, call billing or wakeup calls, and complete integration with 100+ of PMS's (Oracle Hospitality OPERA PMS Fidelio Infor, Protel, Galaxy, etc.). Besides mandatory guest services, Imagicle can provide value-added services, such as a fax server and attendant console to facilitate concierges’ and booking teams’ work, all available on Cisco GPL.
With Kurmi Software, service providers will have a simple, intuitive solution for automated deployment and administration of HCS Shared Architecture. Service providers could save up to 80% of the time it usually takes to deploy a hotel's telephone system. This means service providers can create a standout offer that meets all of the hospitality market’s cost-control challenges, to stay competitive while providing them with quality services for their calling needs.
According to Christian Bongiovanni, co-CEO and CTO at Imagicle
“Service Providers are now able to offer UCaaS services with Cisco HCS, provided with all the needed in-room services integrated with PMS. Also, with HCS Shared Architecture, they can share the same instance among several hotels, reducing costs and being able to address hotels of any size, a huge market. “Thanks to the specific integration with Kurmi,” continues Christian Bongiovanni, “Service Providers can now automate and speed up hotel onboarding in HCS SA environments, using a unique portal for hotel and guest provisioning, Cisco UCM configuration and hotel configuration with PMS info and integration.”
Thibaut Felgeres, CEO at Kurmi Software,
Adds: ““We have been working together with Imagicle for many years, and we believe that deepening our partnership it's a rewarding way to help each other and better supply the service provider market– for instance, for the hospitality market all over the world. This market, in fact, is eligible for the cost/ value combination, to offer the best guest experience.”
Both companies are Cisco Preferred Solution Partners and have long experience in the Enterprise market. Both will benefit from the partnership by having fully-integrated best-in-class solutions, essential for saving time and money. While the Kurmi provisioning tool will deploy the Cisco platform, reducing the risk of human error when managing complex scenarios with thousands of users, Imagicle Application Suite provides key services like Attendant Console, Advanced Queueing and Auto Attendant, Call Recording, Call Accounting, Fax Server, and more, to complement Cisco’s collaboration suite.
About Kurmi Software
Kurmi Software provides a management platform for Enterprise Communications infrastructures that simplifies user provisioning, migration, and day-to-day administration. With its advanced automation and integration capabilities, Kurmi Software delivers strong operations costs savings while offering the best UC administrator and end-user experience. As a strong partner of Cisco, Kurmi Software has also developed built-in connectors with other leading Unified Communications and Contact Center vendors (Microsoft, Alcatel, Genesys, Avaya, and more) giving service providers and enterprises a single management point for their infrastructure.
Located in France, Germany, the United States, and Canada, Kurmi Software supports more large customers worldwide thanks to its advanced technology.
Claire Guillou | claire.guillou(at)kurmi-software(dot)com
Market leader in the UC app space, Imagicle develops applications that help companies make their communications faster, smarter and easier, either on-prem or in the partner Cloud. More than 20k customers in 150 countries use the Imagicle Application Suite, which in a single suite and VM includes the most complete set of must-have apps, to enhance customer service, control and analyze calls, virtualize fax service, provide advanced directory services, record calls, and add mandatory hotel services to Cisco UC platforms. Founded in 2010, Imagicle is headquartered in Italy and has wholly-owned subsidiaries in Dubai and Miami.
With more than 300 Partners and Service Providers, Imagicle operates all over the world, serving enterprises, multinational companies, family businesses, universities, central governments, public administrations, hospitals, and prestige hotels. Imagicle is a Cisco Preferred Solution Partner, and five Imagicle apps – Advanced Directory Services, Attendant Console, Advanced Queueing and Auto Attendant, Call Accounting & Billing, IP Fax Server, and Hospitality Pack – have been selected by Cisco as their official solutions, available worldwide on Cisco GPL through the Solutions Plus program.
Bernardo Federigi | bernardo.federigi(at)imagicle(dot)com