Kurmi provides a single point of integration between ServiceNow and 20+ UC systems including Cisco (CUCM / Unity / IM&P / Webex Teams / UCCX), Skype for Business, Avaya, and Genesys. We are committed to supporting the last versions of these vendors’ APIs over time.
ServiceNow Integration
Integrate ServiceNow with more than 20 Unified Communications and
Contact Center systems using Kurmi's single API.
Automate UC Operations with ServiceNow Integration
Single Point of Integration
Zero-Touch Provisioning
No more human middleware: new employee provisioning or any Unified Communications-related MACD are requested from ServiceNow and then fully automated via Kurmi.
Inventory Synchronisation
Automatically declare relevant objects of your infrastructure (device types, dial number range, users profiles by site or department…).
A Complex Integration Process
Without a first-class integration platform complementing your collaboration suite,
the integration can be painful and costly.
Integration with each component
Need to integrate ServiceNow with each component of your Unified Communications (call manager, instant messaging and presence, voice mail, conferencing servers).
Complex APIs
A mix of AXL / REST / SOAP APIs + XML files + SQL to integrate with, implying a costly integration process and support over time.
Highly skilled engineers
ServiceNow integration requires a highly-skilled engineering team with in-depth expertise in both Telecom/UC infrastructure and ServiceNow.
UC Service Requests Operations Simplified
Full Automation
All the complex workflows required for UC provisioning are fully automated via Kurmi, no more need for human middleware.
Easy Delegation
Easily delegate these service requests to administrators and end users with no telecom expertise.
Enable Complex Changes
More complex changes can be performed directly from Kurmi UI by your telecom and collaboration administrators.
Example of Employee Onboarding Workflow
First Step
ServiceNow admin or end user requests a service from the catalog (user provisioning, reset PIN, etc.)
Second Step
ServiceNow automatically requests order using Kurmi Software northbound API (SOAP on HTTPS)
Third Step
Kurmi executes the requested order and changes are pushed to the systems through built-in connectors
Fourth Step
Kurmi updates service request status and information (ex: line number in the case of user provisioning) in ServiceNow
Watch a sneak peek of Kurmi capabilities with ServiceNow
A demo is worth more than
a long speech....
MACD, Bulk Management, Delegation / RBAC, Range Number Management… all in the same platform
REQUEST A DEMO
WITH ONE OF OUR EXPERTS
Kurmi Software provides a management automation platform for Enterprise Communications (Unified Communications, Collaboration, Contact Center).
Over 3 millions users are already managed with Kurmi.
