The Unified Communications provisioning and management solutions market is fast-growing but also fiercely competitive. Total Cost of Operations is a major factor in purchasing decisions. For businesses and service providers considering a UC provisioning and management solution, the choices can be overwhelming – and TCO analysis can be intimidating.
To help the decision-makers, Nemertes has released its annual UCC Research Study with a dedicated section on Unified Communications administration management tools. This matrix asks IT professionals to rate UC&C solutions in terms of cost as well as user sentiment components like service/support, technology features, innovation and digital transformation.
Robin Gareiss
President and Founder of Nemertes Research
“We have consistently found the use of specialty management tools reduces UCC operational costs. We interviewed or surveyed 653 IT leaders to gather real-world data on how they rate their UCC management providers, as well as how that decision affects UCC operational costs. The matrix plots UCC administration management providers by their average customer ratings and annual UCC operational costs. According to the research, conducted independently without vendor sponsorship, Kurmi Software has the highest customer ratings and the lowest overall UCC operational cost.”
Thibaut Felgeres
CEO at Kurmi Software
“We are proud to be at the pinnacle of the Business Value Matrix. It shows that we’ve earned the trust of major accounts and reached the top in the Nemertes study. This is down to our teams, who have been demonstrating their know-how for more than a decade. And those teams are ready to do what it takes to stay at the top, offering our clients the best user experience and drastically simplifying the management of their Unified Communications solutions.”
About Kurmi Software
Kurmi Software provides an operations management and migration platform for Enterprise Communications infrastructures that automates user provisioning and day-to-day administration. Kurmi has developed built-in connectors with the leading Unified Communications and Contact Center vendors (Cisco, Microsoft, Alcatel, Genesys, Avaya) providing enterprises and service providers with a single point of control to streamline the management of their infrastructure. With advanced automation and integration capabilities, Kurmi delivers strong reduction of operations costs while offering a “consumer-grade” experience to UC administrators and end-users.
Headquartered in Paris, France with offices in the United States, Canada and Germany, Kurmi Software helps in managing more than 2.5 million users worldwide with its technology.
