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NextPrevious
Real-World-Benefits-of-Using-a-UC-Management-Solution

Real-World Benefits of Using a UC Management Solution

By Claire | blog | 0 comment | 10 August, 2020 | 133

Unified Communications (UC) management requires obtaining both visibility into application performance, as well as the managing of day-to-day administrative tasks including provisioning, inventory management, and moves, adds, changes, and deletions.  Absent specialized tools to support these requirements, UC management is largely a manual process requiring extensive (and expensive) resources and time. 

Unfortunately, many organizations still operate their UC platforms without adopting UC-specific performance and administration management tools. In our latest Cost-Benefit Analysis: Workplace Collaboration and Contact Center 2020-21 global study of 564 organizations across Australia, Europe, North America, and Southeast Asia, we found that just 29% of participants use UC management platforms to support day-to-day operations.  A plurality of 42% only rely on the capabilities provided to them by their on-premises UC vendor or cloud-based UCaaS provider. Additionally, 37% only use their existing network management tools to monitor voice performance, but lack any capabilities for optimizing UC administration. 

1/ What happens if you don’t use a provisioning tool?

Without such tools, IT staffs face numerous potential issues including: 

  • Inability to proactively identify and quickly troubleshoot performance-related issues 
  • Reliance on manual, costly, and more error-prone manual processes for initial provisioning and on-going management rather than automated provisioning that frees engineer time to focus on more strategic activities 
  • Inability to delegate tasks to local administrators, leading to increased operational costs 
  • Lack of reliable asset management for devices including phones and headsets 
  • No integration of UC provisioning with workflows for on-boarding and off-boarding employees as they join and leave the organization 
  • No means to distribute administrative tasks to lines of business 
  • Limited provide self-service capabilities to enable employees to make changes to their own profiles, or to perform tasks such as password resets 
  • Potential inability to provision services in accordance with security, compliance, and governance policies 
  • In multi-vendor environments, no ability to create a consistent approach to administrative management across all platforms and a need to learn and operate within separate vendor-specific administration environments (e.g. Microsoft PowerShell) 

2/ Consequences also on the ROI

As noted, the lack of UC management tools comes at a cost. Nemertes’ data shows that organizations who have adopted specialty tools for UC management spend on average $933 per endpoint per year in operational costs, versus $1,303 for those who only use the administration tools available from their UC platform provider.   

We also find a correlation between investment in UC management tools and ROI on UC spending.  Those with the highest UC ROI (in terms of measurable improvements in productivity, lower operating costs, and/or demonstrable revenue improvements) spend 49% more on UC administration tools than those with below average, or no ROI. The data is clear: Investing in UC administration tools not only reduces OpEx, but is correlated with a positive ROI for overall UC spend. This is especially true as organizations have increasingly shift to work-from-home environments that require rapid provisioning of users at new locations. 

In addition, UC administration tools are increasingly being used for more than just provisioning of telephones.  Our success group, again defined as those with the highest ROI for their UC spend, manage on average about 3.2 apps with their specialty tools, versus 2.4 for those with lower or no success.  Individual apps include not just voice, but video conferencing, team collaboration, instant messaging, and contact center services. 

Optimizing UC management provides demonstrable opportunities to reduce operational expenses, deployment time, and achieve the highest levels of business value by maximizing end-user satisfaction.  Consider adopting UC administrative tools as part of your overall strategy to streamline administrative management tasks. 

By Irwin Lazar 

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Tweets

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Kurmi Software
Kurmi Software
@KurmiSoftware

It's time to turn the page on 2020 and welcome 2021! For Kurmi Software and its recent €10M fundraising, 2021 promises to be an exciting year. We are committed to: -Boost our product innovation -Amplify overall customer satisfaction -Expand our global presence Happy New Year🎆 pic.twitter.com/L4DElQ31fN

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13 h 34 min · 7 January 2021
Twitter
Kurmi Software
Kurmi Software
@KurmiSoftware

We're ringing out the old year and ringing in the new! And with just a few days to go before Christmas, the entire Kurmi Software Team wants to wish you a safe and happy holiday season. We're excited to work with you again in 2021 to help your projects succeed! #HappyHolidays 🎄 pic.twitter.com/GIqQo7Vrab

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14 h 03 min · 21 December 2020
Twitter
Kurmi Software
Kurmi Software
@KurmiSoftware

Kurmi's team is proud to be sharing our latest version with you. We've gone all-out to offer you an even more complete and powerful solution for #Microsoft, #Cisco, #Avaya and now #Oracle environments👋 Link to the vendor-by-vendor improvements: bit.ly/3r4Gsw8

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14 h 38 min · 17 December 2020
Twitter
Kurmi Software
Kurmi Software
@KurmiSoftware

WebexOne EMEA opens its doors today. We're very excited to be Gold Sponsor of the #collaboration event of the year! If you haven’t registered yet, join us today at 👉webexoneevent.com Visit Kurmi Software’s virtual booth #FutureOfWork #collaborationtools #WebexOne pic.twitter.com/0nPcHqM37Y

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10 h 05 min · 9 December 2020
Twitter
Kurmi Software
Kurmi Software
@KurmiSoftware

Next week's premier digital collaboration conference will feature thought leaders, luminaries, celebrities, technology partners, and Cisco executives. We're thrilled to be a Gold Sponsor for this worldwide event! Register here: webexoneevent.com ! #WebexOne #collaboration pic.twitter.com/4fU8cfptaz

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13 h 15 min · 4 December 2020
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Kurmi

Kurmi Software provides a management automation platform for Enterprise Communications (Unified Communications, Collaboration, Contact Center).

Over 3 millions users are already managed with Kurmi.

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Kurmi is a Cisco preferred partner solution

Tweets

It's time to turn the page on 2020 and welcome 2021! For Kurmi Software and its recent €10M fundraising, 2021 promises to be an exciting year. We are committed to: -Boost our product innovation -Amplify overall customer satisfaction -Expand our global presence Happy New Year🎆 pic.twitter.com/L4DElQ31fN

From Kurmi Software's Twitter via Twitter Web App

We're ringing out the old year and ringing in the new! And with just a few days to go before Christmas, the entire Kurmi Software Team wants to wish you a safe and happy holiday season. We're excited to work with you again in 2021 to help your projects succeed! #HappyHolidays 🎄 pic.twitter.com/GIqQo7Vrab

From Kurmi Software's Twitter via Twitter Web App

Kurmi's team is proud to be sharing our latest version with you. We've gone all-out to offer you an even more complete and powerful solution for #Microsoft, #Cisco, #Avaya and now #Oracle environments👋 Link to the vendor-by-vendor improvements: bit.ly/3r4Gsw8

From Kurmi Software's Twitter via Twitter Web App

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