With the Kurmi Service Provider Suite, you can build on industry standards and vendor recommendations to implement your very own best practices. Integrate pre-planned deployment scenarios and engineering rules into the automation of the new customer on-boarding, simplify release management, increase productivity, and reduce book-to-bill time.
Kurmi Service Provider Suite for UCaaS
The most flexible management platform for UCaaS service providers
Leading service providers are using Kurmi
Full automation, from server configuration to day-to-day administration
Kurmi is the only management platform for UCaaS infrastructure that can automate a customer’s entire life cycle: data collection, virtual machine deployment, setup configuration, and user management.
Flexible Service Design
Kurmi Service Provider Suite lets you dig into your infrastructure capabilities to create service packages for your UCaaS solutions. You can mix and match feature sets (IM&P, softphones, voicemails), call permissions, device types, and number of lines. You have the flexibility to be as creative as you want!
Want to integrate cloud or other vendor services into your infrastructure to differentiate your products? No problem! Kurmi comes with built-in connectors with leading Collab (Cisco Spark Hybrid, Webex, Office 365) and contact center (Cisco UCCX/PCCE) applications. You can easily add new features/applications using our simple admin interfaces and reduce the time it takes to bring market requests to fruition.
Kurmi ensures that you can build your UCaaS solutions based on your target customers’ needs (SMBs, large accounts, vertical markets), not on technical requirements.
Automated day-to-day management
With Kurmi, you can automate all your moves, adds, changes and deletes (MACD) workflows and processes. Create system templates, access ranging numbers in real time, connect Kurmi to your customers’ Active Directories (LDAP) to achieve “zero-touch provisioning,” and set up standardized and repeatable processes. Automating your operations saves you time and money while reducing the risk of human error.
By providing advanced multi-level delegation features, role-based management, and user-friendly interface, Kurmi lets you delegate day-to-day management to your customers’ administrators or end-users and autonomously manage user provisioning and MACD. The Kurmi self-service “white label” portal lets your customers’ end-users manage basic operations such as password/PIN resets, call-forwarding management, or self-provisioning activation.
Built for the Cloud
Multi-tenant
A dedicated database for each customer – can host databases in different countries
Scalable architecture
A dedicated queue for each of your customers means no bottlenecks in your infrastructure
Full customization
JavaScript-based so your engineers don’t have to learn a proprietary programming language
Key Features
Kurmi is a state-of-the-art management platform for UCaaS infrastructure, giving service providers everything they need to operate faster and more efficiently. From designing bespoke strategies that suit the individual needs of your customers to deploying next-level technology, Kurmi is here to empower your team.
The Kurmi Orchestrator
Leading UCaaS service providers around the world rely on the Kurmi Suite for onboarding, supporting, and delighting their customers. Thanks to a state-of-the-art workflow engine, you can define tailored scenarios for each use case in depth. If you regularly work with customers from a similar background or industry, you can even use the Kurmi Service Provider Suite to reuse specific scenarios, saving onboarding and administration time.
Best Practices in Engineering
As a leading UCaaS management platform, Kurmi is designed to both intuitive and easy to use. We’ve built our sensational system on best practices in engineering, recommended and supported by the world’s leading vendors. The Kurmi graphics editor also means you can develop additional capabilities on top of our approved industry standards, to deliver the results that are right for your team.
Rich Data Model
Dive into the Kurmi UCaaS Service Provider Suite and find the specific data that you want to manipulate according to your custom use cases. We’ll deliver a default data model with the product, but you’ll have the freedom to adjust your insights according to your needs.
Automated Data Collection
What’s more, collecting data is a breeze. Forget exhausting Excel files and enjoy the freedom of being able to manage your entire network on the same simple platform. With our advanced collaboration features, every stakeholder in your team has a chance to get involved in critical business decisions.
Real-time Deployment Monitoring
In our Service Provider Suite, you’ll find a next-level administration solution to handle everything from customer management to virtual machine deployment. You’ll be able to configure the most complex systems from a distance and support your users wherever they are. View every deployment stage for your new customers.
Collaboration and Delegation
We know that the best work happens when people are connected. That’s why the Kurmi Service Provider platform comes with multi-level administration options, granular permission levels, and collaborative features.
Design at Your Fingertips
Create the UCaaS service packages that your customers have always wanted. Our powerful graphics features give you complete control and flexibility. You can create multiple packages for different user levels, compare service package designs, and even track your design change history. Building a custom solution has never been easier.
Design comparison
Compare any two service package designs and review the design change history.
Design changes
Upgrade customers from one service package design to another design.
APIs and SDKs
With API and SDK connector accessibility built in, there’s no limit to what you can accomplish. Automate your own applications and take your business management strategy to the next level.
Directory number management
Access in real-time the available numbers of your directory number pools across multiple locations or clusters.
LDAP Sync
Number management not enough? You can also easily synchronize the Active Directories owned by your customers, to automate new user onboarding and provisioning. Get customers set up and ready to go in no time.
Scheduling and Grouping
Don’t waste time working on each customer network individually. If you need to make the same change to multiple users within the same site, Kurmi allows simultaneous bulk changes. You can even schedule group MACD operations so they’re ready to run at a later time. It’s ideal for when you want to manage changes during business downtime.
Bulk management
Need to make the same change to all users of a site? Kurmi lets you easily perform bulk changes.
Log History and Rollback
Keep track of what’s going on in your business with complete monitoring options. You’ll be able to watch all operations performed by your team and roll back any actions that might damage performance.
Kurmi Software provides a management automation platform for Enterprise Communications (Unified Communications, Collaboration, Contact Center).
Over 2.5 millions users are already managed with Kurmi.
