3 Days
Systems Admin Training Pack
Classroom Learning
Goals
Take control of the features in the Kurmi Unified Provisioning & Selfcare software suite.
Be proficient in day-to-day operations and all admin levels.
Audience
Integrators and end users
Required Skills
- Participants must be proficient in using a workstation (web browser, office automation).
- Basic understanding of LINUX, XML, and JavaScript admin is essential to successful training.
- Knowledge of ToIP is also required (including familiarity with Unified Communications ecosystem equipment, user management in these systems, and the technical terms of architecture).
Process
A description of the training process is provided for information only. It can be adapted on a case-by-case basis.
These three days of training cover the modules and features associated with the ESSENTIAL Pack.
- A single UC solution will be covered (Cisco, Microsoft, or Alcatel Lucent Enterprise).
- If the design includes an additional UC solution, an extra half-day will be needed.
- Department management, admin profiles, certain advanced features, and Selfcare are not covered in the three days. They are covered by additional half-day modules (see details that follow in the catalog).
Practical exercises will be carried out throughout the training.
Day 1
Introduction to the Kurmi Unified Provisioning & Selfcare Software Suite
GENERAL ERGONOMICS
Company Admin: Resource and Service Management
Resource Management
Service Management: MACDs Operations
Numbering Range Management
Audit
CSV Extraction
Intro to UC Components
Quick Create Package
Delete User (Package)
UC Connectors (CISCO UCM, ALE OT/OXE, Microsoft Skype)
User, Number, and Workstation Management
Telephony Service
IM&Presence / Softphone
Group Management: Hunt, Pickup, etc.
Mobile Device Integration
Key Management
Specific UC Services
Day 2
Systems Admin: General Features
Systems Admin and Company Admin Management
LDAP Authentication
Supervision / Logs
License
Scheduled Tasks
Safe-Mode
Virtual Mode
Systems Admin: Advanced Features
Systems Admin: Client Environment Integration
Connector Configuration
Intro to Configuration
Company Admin: Service Management, Technical Dictionary, and Clusters
Day 3
Managing “Computed Rules” in the Technical Dictionary
Managing Specializations in the Technical Dictionary
Bulk Management
Bulk Quick Create
Bulk Service Modification
Configuring E-mail Notifications
Expanded Features: Tickets and More
Upgrade Process and Support
Troubleshooting Methods
Certification
Kurmi Software provides a management automation platform for Enterprise Communications (Unified Communications, Collaboration, Contact Center).
Over 3 millions users are already managed with Kurmi.
