UC Management in Action at a Large US Bank
IT Pain Points
This school district exemplifies the journey of many institutional organizations to modernize their business communications infrastructure. The school district enrolls over 6000 students in kindergarten through 12th grade. It employs a staff of 700 people working in 10 buildings; it is easy to see why the half-dozen people in the IT team were spread so thin. The phone system operated by reassigning users to their extension. In addition, technical staff had to populate 15 different fields every time there was a staff move. These factors resulted in an outdated process.
A comprehensive Solution
The drive to upgrade was focused on automating such repetitive tasks. As is true of so many school districts, there were no major automation or cost-cutting initiatives in place. The Assistant Director of Technology for the school district initiated the project in October of 2017, securing funding for a system upgrade. He began with an online search for “automating UCS” and “UCS management utility,” among other terms. He found only two or three vendors and requested demos and quotes from all of them. He then made his decision to go with us based on the strengths of our solution, which improves security and reduces risks.
With Kurmi, the Assistant Director of Technology was able to reduce provisioning time from 30 minutes down to a few seconds per user. Implementing the system took just one week. The school district uses Microsoft Active Directory, Cisco UCS, and Jabber. Feedback from the three-person technical staff is that the software is stable and efficient and makes their jobs easier. Its user-centric interface lets them delegate repetitive provisioning tasks to users. These users welcome the autonomy, and IT team members are freed up to complete other, more important projects. This streamlined process is a win for everyone involved.
Key Features Utilized
Kurmi is multi-vendor and hybrid by nature. It provides a central control point for managing all your unified communications apps in a hybrid and multi-vendor environment. This means there’s no need to search through multiple screens to find the devices and services associated with a user. Nor are multiple templates required to make changes to users. And one-click tiles enable easy updates to the user’s profile. Our single platform reduces operating costs.
Nemertes found that businesses of 2,500-10,000 employees require an average of 3.9 FTEs to manage their Unified Communications and Collaboration infrastructure. This situation is no longer tolerable – or necessary – in the information age. UC Management can take the complexity out of operations!
3 millions users
currently managed by Kurmi solutions
With over 3 millions users worldwide, the Kurmi Software solutions have met the expectations of some of the most demanding organisations who sell UC services for a living or rely heavily on them to conduct their business.
Due to the depth and breadth of our functional coverage and the talent of our teams, we are able to push the boundaries of UC management in each one of our market segments:
We stand by service providers
to help them achieve the promise of UCaaS and offer rich and innovative service packages beyond UC.
We are here for our enterprise customers
faced with the inherent complexities of managing 1000+ users and give them access to the tools and industry practices for maximum user satisfaction.
Kurmi Software provides a management automation platform for Enterprise Communications (Unified Communications, Collaboration, Contact Center).
Over 3 millions users are already managed with Kurmi.
